Highlights from Romania

VIG entered the Romanian insurance market in 2001 and has developed its position considerably since then. It is now the market leader, with a total market share of 19.8%, and also holds first place in the non-life insurance sector and second place in life insurance.

The Group is represented by three insurance companies in the Romanian market. In addition to Omniasig and Asirom, the insurance company BCR Life also belongs to Vienna Insurance Group. more

Improved claims management

The Romanian Vienna Insurance Group companies are continuously focusing on the improvement of claims management. As a response to the challenging market environment, the claims processing procedure was further optimised at Omniasig and Asirom in 2013 and the beginning of 2014 with the aim of reducing costs and increasing service standards.

In addition to introducing mandatory deductibles for motor vehicle own-damage insurance, the efficiency of claims management is being continuously improved through cooperations between Group companies and authorised repair shops. The two insurers significantly reduced the number of repair shops they cooperate with. The remaining partner repair shops therefore receive a higher volume of business. This makes quality control easier for the contracting parties and improves the price terms for Omniasig and Asirom. Repair costs within this cooperation partner network are an average of 30% lower than at repair shops outside the network. The new system was first introduced by Omniasig in April 2013, and Asirom began implementing it at the beginning of 2014.