VIG works continuously on optimising internal business and Group workflows and processes. As a result, VIG has implemented many measures with a regional focus in previous years. In 2012, for example, the Company successfully completed documentation of its core insurance processes for 33 Group companies in 14 countries. The project involved companies in Austria, the Czech Republic, Slovakia, Poland, Romania, Bulgaria, Germany, Croatia, Serbia, Ukraine and Hungary, as well as the Baltic States, Latvia and Estonia and Lithuania. The resulting documentation creates a basis for further process analysis and optimisation, and can be used in a wide variety of projects, including in the areas of software development and implementation, Solvency II and risk management. This makes VIG one of the few European insurance companies to have executed a project of this scope with a standardised methodology in many of its markets.