The core competence of insurance companies lies in thinking and acting for the long-term. The Company does, after all, make long-term commitments to its customers.
Consistent customer orientation
The Vienna Insurance Group places the focus on customers. It consistently custom-tailors its products to the individual needs of the customer, offering coverage for the consequences of damage, assistance in times of illness, and the possibility of maintaining their standard of living during old age. Clear descriptions of benefits and detailed advice create clarity as to the risks that are covered and the benefits that are guaranteed in the event of a loss.
Customer satisfaction has many aspects. To the Vienna Insurance Group it means first-class, fairly priced products at transparent terms that satisfy customer needs. Above all, the Vienna Insurance Group requires a lasting relationship of trust be created and maintained with the customer.
Continuous Improvement Processes
The Vienna Insurance Group’s complaint management system ensures that complaints are promptly investigated by the appropriate departments with the aim of providing service to the customer and brought to a conclusion satisfying all of the parties concerned in accordance with the circumstances. Suggestions are welcomed and passed on to the appropriate departments.
Our readiness for dialogue is made especially apparent by our quick, competent service to customers with complaints. The Vienna Insurance Group takes customer complaints seriously and sees its complaint management system as an important tool for quality assurance.
Ecological responsibility
An insurance group has a relatively small impact on the environment compared to an industrial company. The Vienna Insurance Group nevertheless strives to also make a contribution in this area.
In addition to offering many products that promote environmental thinking, customers of the Vienna Insurance Group are also given the opportunity to insure against environmental damage. For example, fire, household and homeowner insurance policies include “environmental packages” that ensure environmentally appropriate disposal of hazardous waste in the event of a loss.
