VIG companies in Poland

Vienna Insurance Group is represented by six companies and four different brands in Poland. The Group companies include Compensa Life and Non-life, InterRisk, Polisa and Benefia Life and Non-life. Compensa Non-life also has branches in Latvia and Lithuania.

Aside from the acquisition of Polisa in 2012, the two non-life insurers InterRisk and PZM were merged and have operated as a single company under the InterRisk brand since then. Combining the market presence of the two companies created distribution and back office synergies that are being used to intensify customer support.

Vienna Insurance Group's market share in Poland increased significantly to 11.3% in the 1st-3rd quarter of 2012. This moves the Group up to third place in Poland.

In 2012, the three non-life insurers Compensa Non-life, Benefia Non-life and InterRisk formed a jointly owned company for claims processing. The company, VIG Ekspert, combines the expertise of three companies in this area and ensures that customers receive efficient claims processing.

The two companies Compensa Life and Compensa Non-life have belonged to Vienna Insurance Group since 2001.

Compensa Non-life was established in 1990 and offers a full range of insurance products for private and business customers. Its portfolio includes products ranging all the way from motor vehicle and property insurance to health and liability insurance. In order to satisfy the expectations and needs of its customers, Compensa Non-life continuously develops and modernises its range of products. Its "Compensa Mój Dom" household insurance product was launched in 2012, covers all risks and can be supplemented with coverage in other areas, such as legal expenses or casualty insurance.

Compensa Life has been active in the Polish market since 1997 and offers a wide range of life insurance products for private and corporate customers. In addition to customer satisfaction, fair treatment of its insurance brokers is also important to Compensa Life. Its commitment paid off in 2012, when Compensa Life became the clear winner in the "Life Insurance" segment of the annual "Fair Play Awards". The winners are determined based on an anonymous questionnaire sent to insurance brokers that evaluates the product range, sales service and provision of payments by insurance companies.

InterRisk operates in the non-life insurance segment of the Polish insurance market. The merger with PZM in 2012 combined the distribution power of the two companies and strengthened their market presence.

The electronic distribution platform "iPortal" was continuously improved during the course of 2012 and expanded with new products, such as an online tool for the "Medi-Care" product. The new tool is used for customer acquisition – and an associated improvement in sales figures – and is designed to make it easier for agents to close policy sales.

In addition, InterRisk received the "Large Pearl" award for outstanding performance for the sixth time in a row in the "Pearl of the Polish Economy" rankings. The ranking is one of the most objective barometers of the Polish economy, and is awarded each year by the English-language financial magazine "Polish Market".

The two Benefia companies have been a part of Vienna Insurance Group since 2005, and offer comprehensive service in both the life insurance and non-life insurance segments of the Polish market.

Benefia Life was established in 1996, specialises in bank insurance and offers a broad range of individually tailored life insurance products. Since Erste Group is not represented in Poland, distribution is mainly performed via other bank cooperation partners and brokers. Benefia Life works continuously on optimising products and processes to the benefit of its customers. For example, bank customers can use their online accounts to view and personally manage their insurance policies.

Benefia Non-life primarily operates in the motor vehicle line of business, and uses distribution cooperations with a number of automobile dealers, brokers and agents to distribute its products.

Polisa was established in 1995 in Warsaw, and is one of the newest members of Vienna Insurance Group. The company will be integrated in the scope of consolidation in 2013. VIG's acquisition of this life insurance company in 2012 provided the Group with a specialist in the area of group insurance.

Polisa launched an attractive new product, "SUPER Gwarancja", in 2012. The product is a group policy in the life and health care segment that provides insurance coverage for both employees and their family members.